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Privacy Policy

Privacy Policy

Last updated: 11 September 2025

At AI‑Dentity, your privacy matters. This policy explains what information we collect, how we use it, and what rights you have over your data when you visit our website or use our services.

Information We Collect

  • Account & Contact Information
    When you sign up for our services, request a consultation, or contact us, you may provide details like your name, company name, email address, phone number, and industry sector. A login password may also be required.
  • Payment Information
    We do not store credit card data. All payments are processed securely through trusted PCI‑DSS compliant third‑party providers.
  • Job Applications
    If you apply for a role with AI‑Dentity, we will collect your name, email, phone number, CV, and cover letter. For certain positions, we may request additional identifiers (e.g., passport or ID) to verify applicants. We will never request information about religion, ethnicity, political opinions, sexual orientation, or trade union membership.
  • Browser & Device Data
    When you browse our website, our servers log basic technical information such as IP address, browser type and version, operating system, preferred language, visit time, and referring page. This helps with analytics, security, and service improvements.
  • Customer Databases
    If you store information in our hosted services (such as client records, employee data, or communications), that data remains yours. We only process such data on your behalf, and you always retain ownership and control.
  • Trial/Testing Feedback (Optional)
    With your consent, sessions during product trials or demos may be recorded in order to improve user experience. Sensitive fields like passwords are always excluded, and recordings are deleted within a short retention period.

How We Use Your Data

  • To provide, maintain, and secure our services.
  • To respond to enquiries or provide support.
  • To communicate with you (including product updates, service alerts, and—where lawful—marketing messages, with an option to opt out).
  • To improve our platforms and user experience through aggregated, anonymized analytics.
  • To process job applications and manage recruitment.
  • To comply with applicable regulatory, legal, and security obligations.

Sharing Your Data

AI‑Dentity does not sell your personal data. We may share information only in limited circumstances:

  • With trusted service providers (cloud hosting, payment processors, analytics tools, communication partners) under strict data protection agreements.
  • With local partners or event sponsors if you register for an AI‑Dentity event or request localized support.
  • When required by law or regulation.
  • In connection with business transfers (e.g., merger or acquisition), with your privacy protections maintained.

Data Retention

  • Accounts & Contact Data: Retained for as long as your account is active or as required by law.
  • Job Applications: If not hired, your application may be stored for up to 3 years unless you request earlier deletion. Minimal details may be held briefly to protect recruitment integrity.
  • Customer Databases: Retained while your service is active. Once canceled, data is deactivated, retained during a short grace period, then securely deleted.
  • Browser & Security Logs: Retained for up to 12 months.
  • Trial Recordings: Automatically deleted within 2 months.
  • Backups: For security reasons, some deleted data may remain securely stored in backups for up to 12 months before permanent removal.

International Data Transfers

Your data may be processed or accessed by AI‑Dentity staff in different regions. Any such transfer is done securely and with the same protections, including the use of standard contractual clauses or equivalent safeguards where required.

Security

We implement robust technical, organizational, and administrative measures to secure your data against loss, unauthorized use, or alteration.

Your Rights

You have the right to:

  • Access, review, and update your personal data.
  • Request the export or transfer of your data.
  • Ask for deletion of your account or customer database.
  • Withdraw consent for optional processing (like demo recordings or marketing messages).

Requests can be made by contacting us at privacy@imexinnovations.com.

Cookies

Our website uses cookies to:

  • Keep sessions secure.
  • Remember user preferences.
  • Analyze traffic and interaction for service improvements.

Third‑party tools (e.g., Google Analytics) may also place cookies. You can disable cookies in your browser settings, but some features may not function properly.

Changes to this Policy

We may update this Privacy Policy occasionally to reflect service updates or legal changes. Updates will be posted here with a revised date at the top of the page.

Contact Us

If you have questions or wish to exercise your rights, please contact us:

AI‑Dentity | Data Protection Team
Email: admin@imexinnovations.com
Website: http://imexinnovations.com