The growing need for accessible digital services has highlighted a major barrier for older generations. Seniors often face challenges navigating text‑heavy interfaces, mobile apps with complex menus, or long instruction manuals. Everyday tasks—whether setting up a home medical device, finding directions in a hospital, or understanding community service policies—can become frustrating and time‑consuming. Organizations serving this demographic struggle with high support costs, as staff spend significant time on hotlines or in‑person assistance, yet users still feel excluded from digital transformation.
Our Solution: AR‑Powered Information
We delivered an augmented reality service designed to make digital interactions as intuitive as possible for seniors. By pointing a phone or wearable device at their surroundings, users see visual step‑by‑step instructions overlaid directly into the real world. Coze and ByteDance technologies provide advanced language understanding, enabling natural voice questions such as “How do I use this medical device?” and generating instant AR responses users can follow visually. AWS cloud infrastructure underpins the platform with the computing power required for real‑time rendering, elastic scalability, and secure storage of sensitive data, ensuring compliance with healthcare and financial standards.
Application Impact
Older users can now access critical information in seconds without relying on manuals or support calls. AR reduces barriers by showing guidance in context, freeing both seniors and organizations from the inefficiency of traditional communication. Support costs decline as more users serve themselves independently, while customer satisfaction and trust rise significantly. For seniors, the experience feels personal and empowering—turning once‑intimidating digital services into something natural and inclusive.